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WELL Health Announces Automated Phone, SMS and Web-based COVID-19 Triage Tool for Canadians

  • WELL launches “ACTT” or Automated COVID-19 Triage Tool that includes scalable automated phone, SMS and web capabilities that enable government and healthcare organizations on the front lines to effectively communicate and triage COVID-19 symptoms with Canadian citizens.
  • ACTT includes an automated phone triage tool that triages COVID-19 symptoms, social and travel history over a 3 to 5 minute phone call with an AI powered automated attendant.  The system utilizes the latest clinical pathways and know-how for COVID-19 symptoms.  
  • ACTT includes a web triage tool that leverages a highly configurable and responsive intelligent questionnaire designed to quickly help anxious patients understand what they should do next.

Vancouver, B.C. – March 27, 2020 – WELL Health Technologies Corp. (TSX: WELL) (“WELL” or the “Company”) announces it has launched its Automated COVID-19 Triage Tool, also known as “ACTT”.  ACTT is a scalable and multi-factor COVID-19 triage tool that includes an automated phone, SMS and web capabilities that enable government and healthcare organizations on the front lines to effectively communicate and triage symptoms with Canadian citizens.

Hamed Shahbazi, Chairman and CEO of WELL, commented, “The COVID-19 pandemic has left public health institutions struggling to meet the dramatic demands of triaging and testing patients at scale.  Our phone, web and SMS tools can help, and we stand ready to quickly and effectively put these tools to work.”

WELL's stand-alone phone triage tool uses the latest AI-powered NLP (natural language processing) technologies to automatically and intelligently triage COVID-19 symptoms, social and travel history over a simple phone call.  The system utilizes the latest clinical pathways and know-how for COVID-19 symptoms.  WELL's web triage tool leverages a highly configurable, responsive and intelligent questionnaire designed to quickly help anxious patients understand what they should do next.  

ACTT includes a dashboard that provides real-time insights including a summary of each caller’s demographics, along with their triage responses and pathway outputs. Patients that require further assessment or testing are flagged for follow-up - allowing staff to focus on patients that need the most support.

"To our knowledge, WELL's COVID-19 triage program is the only PHI (Protected Health Information) compliant solution on the Canadian marketing today that can provide automated triage capabilities across phone, SMS and web channels," said Amir Javidan, Chief Operating Officer of WELL. “Despite the availability of some online tools, phone lines remain a vital access point for patients and are virtually jammed across the country with multi-hour waits.”

For more information on ACTT, please visit the following website:  www.well-actt.ca


Per:  “Hamed Shahbazi”          

Hamed Shahbazi

Chief Executive Officer, Chairman and Director

About WELL Health Technologies Corp.

WELL is a unique company that operates Primary Healthcare Facilities, is the third largest digital Electronic Medical Records (EMR) supplier in Canada and is a provider of telehealth services.  WELL owns and operates 20 medical clinics, provides digital EMR software and services to 1,446 medical clinics across Canada and is a majority owner of SleepWorks Medical.  WELL's overarching objective is to empower doctors to provide the best and most advanced care possible while leveraging the latest trends in digital health.  WELL is an acquisitive company that has completed nine acquisitions and two equity investments.  WELL is publicly traded on the Toronto Stock Exchange under the symbol "WELL.T".  WELL was recognized as a TSX Venture 50 Company three years in a row in 2018, 2019 and 2020.

Notice Regarding Forward Looking Statements

This news release may contain "forward-looking statements" within the meaning of applicable Canadian securities laws. Forward-looking statements are necessarily based upon a number of estimates and assumptions that, while considered reasonable by management, are inherently subject to significant business, economic and competitive uncertainties, and contingencies.  Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause future results, performance or achievements to be materially different from the estimated future results, performance or achievements expressed or implied by those forward-looking statements and the forward-looking statements are not guarantees of future performance. WELL’s statements expressed or implied by these forward-looking statements are subject to a number of risks, uncertainties, and conditions, many of which are outside of WELL 's control, and undue reliance should not be placed on such statements.  Except as required by securities law, WELL does not assume any obligation to update or revise any forward-looking statements, whether as a result of new information, events or otherwise.

Neither the Toronto Stock Exchange nor its Regulation Services Provider (as that term is defined in policies of the Toronto Stock Exchange) accepts responsibility for the adequacy or accuracy of this release.

For further information:

Pardeep S. Sangha

VP Corporate Strategy and Investor Relations